Time & passage
Processing takes 2–4 business days. Delivery takes 3–12 business days. Perfume contains alcohol, so orders and return bottles travel within the US by ground only. Use USPS Ground Advantage or UPS Ground for returns.
Care, from the house
Shipping
& returns.
A clear promise, from our hands to yours.
A change of scent
All sales are final. Instead of a conventional return, use Switch-It-Up: return the bottle and choose a new scent for $7 + $12.99 shipping & handling, $19.99 total.
The refill ledger
Same-scent refill: Free + $12.99 S&H
Switch scent: $7 + $12.99 S&H
Broken bottle replacement: $7 + $12.99 S&H
If a bottle arrives broken
Contact the house within 7 days of arrival with a photo of the bottle and packaging. Keep the packaging while the house reviews the issue. Do not send loose broken glass.
Contact the housePack a return with care
- Secure the cap and place the bottle in a sealed bag.
- Wrap it in cushioning and pack it snugly in a sturdy box.
- Include your order or refill number.
- Send by ground only. Tell the carrier it is a returned perfume bottle and follow its packing and labeling instructions.